Frequantly Asked Questions
SHIPPING & PAYMENT INFORMATION
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
Domestic Ground, 2nd day and Overnight orders ship with FedEx. APO and PO Box orders ship with USPS. International orders ship with FedEx.
Sunbox ships to the following Countries!
Australia, Greenland, Poland, Austria, Holland, Ireland, Belgium, Iceland, Scotland, Canada, Italy, Spain, Denmark, Netherlands, Sweden, England, Switzerland, Finland, New Caledonia, United Kingdom, France, New Zealand, United States, Germany, Northern Ireland, Wales, Greece, Norway
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
We accept: VISA, MASTERCARD, AMERICAN EXPREES, PAYPAL, AMAZON PAY, APPLE PAY & GOOGLE PAY
Your credit card will be Authorized and Charged at the time of sale.
ORDER INFORMATION & CONCERNS
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
SUNGLASS SPECS & WARRANTY
All of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)
Currently, we do not provide prescription services. However, we do offer readers by the power. They range from +1.00 to +3.00
In addition, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.
Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light, while non-polarized lenses only block intense light.
Sunbox warrants that our sunglasses and readers are free from manufacturing defects (in material or workmanship) for a lifetime guaranty . This does not cover scratches on lenses, damages caused accidentally, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.
